12/18/2023 0 Comments Rs4000 mguard5.13 Support Menu Support Snapshot Support Status Display only: This function is intended to provide the support with the necessary diagnostic information. This function prepares a compressed file (in tar format) containing all of the current configuration settings and log entries, which could be relevant to the diagnosis of errors. (This file does not contain any private information such as the private machine certificate or the passwords.) Any Pre-Shared Keys for VPN connections are, however, included in the snapshot.) To take a snapshot, proceed as follows: 1. Save the file under the name Please make the file available to the support, if requested. This presents a summary of various status information required for the purpose of support: Network mode: External IP: Displays the mGuard's operating mode: Stealth, Router, PPPoE or PPTP This field shows the mGuard‘s IP address for the network interface used for its external network (WAN or Internet). In Stealth mode, the mGuard takes the address of the locally connected computer for this interface. Default gateway: The IP address over which the mGuard will route connections to networks unknown to him. In Stealth mode or in case the configured IP isn’t inside a known network this field will show “(none)”. VPN (Total / Used / Up): VPN User login: DynDNS registration: Possible settings: Total / Used / Up Total: Total number of VPN connections setup Used: Number of VPN connections used Up: Number of VPN connections currently active Possible settings: N / A : (not available) not logged in: VPN disabled logged in: VPN enabled Possible settings: none / DynDNS Server / failure / trying none: No DynDNS server specified. DynDNS Server: Address of the DynDNS server, which the mGuard will use to register hostnames. failure: The mGuard has unsuccessfully attempted to setup a connection to the DynDNS server. trying: The mGuard is attempting to setup a connection to the DynDNS server. HTTPS remote access: SSH remote access: NTP state: Software version: System Uptime: Language: Possible settings: no / yes Possible settings: no / yes Possible settings: synchonized / not synchronized synchronized: The mGuard obtains the current time (Greenwich Mean Time) from a time server via the Network Time Protocol. not synchronized: The mGuard is not connected to a time server and, therefore, cannot supply the current time. Shows the version of the software installed in the mGuard This shows how much time has elapsed since the last time that the mGuard was started. This field shows the currently selected language.
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